Shipping, Cancellation and Refund
Standard Shipping fee is 3.99 for, however we do occasional promotions, where we set the shipping fee to $0.
The person ordering from our website is responsible for any import taxes that might be applied.
We ship from the warehouses, from different suppliers, located all over the world, therefore the sipping times are different on all items. On average the shipping times are between 1-3 weeks. Although we use fast carriers there might be delays, due the package been hold in customs. This is something that's out of our control unfortunately.
Fortunately there's been no cases where customers have to wait their package longer than 3 weeks.
If the Package hasn't arrived in 6 weeks, we will simply refund your Payment and you will get to get the item you ordered for free, once received.
You can cancel any orders for free that have not yet been shipped. To do this you can contact us here: email@example.com with Subject line “Cancel Order”.
Average time to process an order and getting it shipped is around 24h. Unfortunately we can not cancel an order that has already been shipped. Once you receive the now unwanted package, you can simply return it to the address we provide. However the products packaging must be unopened and undamaged, and the item unused. The shipping cost of a returned package is covered by the customer. Once the package has been shipped, and tracking ID is provided, we will refund the full payment to the customer.
We have a 30 days money back guarantee for you, if the product did not meet your expectations or quality standards. During 30 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the invoice sent vial email and a written explanation for the reason for returning the item. Returns will only be accepted if labels and original packaging are fully intact. Tiptopstock.com cannot accept returns where the labels have been removed and the product showing visible wear from use.